WINDOWS
SUPPORT SITES
LINKS TO HELPFUL NEWSGROUPS & WEB PAGES
WHERE YOU CAN FIND HELP FOR ALMOST ANY WINDOWS PROBLEM
Updated March 15, 2008
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MICROSOFT SUPPORT SITES
- Microsoft Knowledge Base
- TechNet Knowledge Base
- MSDN Online Search
- Microsoft Product Support Center Product-by-product FAQs. Lots of info!
- Microsoft Product Support Many support options.
- Microsoft Product Support Lifecycle Click a product name to see if and when Microsoft considers it obsolete.
- Windows Service Pack Road Map
When is the next SP planned for your favorite version of Windows? What is the most recent release version?
- Microsoft Product Feedback Give Microsoft your feedback on how they can make their products better.
- Windows Corporate Update Site
Win98
- Microsoft Update The new Version 6 update site — the one to use!
- Windows Update Site The general Windows Update site.
- Windows Update Site
Windows 3.1, 95, 98, NT 4.0, 2000, CE Windows update download center.
- Microsoft Download Center
General Microsoft download center.
- Microsoft Download Center — Windows 95
Windows 95 updates, extras, service patches, and much more. Get’em while they last!
- Guide to Software Downloads
Another download starting point: Windows & Office updates, Service Packs, IE, etc.
- Microsoft DLL Help Database
- TechNet Live Online Technical Chats. Interact with Microsoft’s technology experts.
- Windows Hardware Compatibility List
All
MICROSOFT PEER-SUPPORT NEWSGROUPS
There are many valuable newsgroups on the msnews.microsoft.com server, on nearly every available topic. Below are those that I frequent. (You may want to read the Rules of Conduct for these newsgroups to get a better idea about how they are conducted.)
See my catalogue of all Microsoft peer-to-peer newsgroups. Clicking the links will automatically create the necessary account configuration in Outlook Express. Also see Microsoft’s current listing of Windows XP newsgroups.
For some great tips on how to write the best newsgroup post — to help those
who would help you find answers! — please first read
GoodPosts page, Ron Badour’s Make a Good Newsgroup Post article, and/or my article on
Troubleshooting Windows.
I strongly encourage you to visit the newsgroups with a newsreader such as Outlook Express, instead of using Microsoft’s alternate web interface. Generally, people seeking help are better able to find answers posted to their questions, and generally better navigate the newsgroup, using a newsreader than the web-based interface. Microsoft agrees. The links below will automatically launch Outlook Express and take you to the correct newsgroup.
MS-MVP WEB SITES

MVP Web Sites listed below are
primarily by Desktop Systems (DTS) MVPs, past and present. Other MVP sites are scattered throughout the page, according to special interests. The Support Site Types navigation bar at the left of this page may be useful in finding the type of specialty site you are seeking. (If you do not see this navigation bar to the left, you came in through an alternate door. Click
here to reload this page.) For a list of all Microsoft MVPs for the current award year, click
here.
MVP Web Sites
Karl Peterson has collated many more MS-MVP web sites than I have here. A real treasury!
MVP Tips & FAQs
Carl Prothman has collated dozens of FAQs and Tips/Tricks pages by MS-MVP, covering dozens of subject areas.
Check it out!
Desktop System (DTS-L) A pooling of international expertise by
Desktop Systems (DTS) MVPs past and present. (Also pictures, for the morbidly curious!) A great place to
start if you are new to using online support, and some nice resources for veterans.
- George AKER SG’s Web Site Excellent FAQs for Win98 & ME. Device
driver links. Includes How to Restart Windows Millennium Into Win98
DOS Mode ― Win ME doesn’t have a “restart in DOS Mode” option, but this technique (by MS-MVPs
George Aker, Alex Nichol & Ron Badour) gives a way to have it!
- Ron BADOUR Ron’s Place
- Svetlana BELACOV & Julian PERIS All-Windows.com Troubleshooting
KERNEL32 errors, Office XP Setup FAQ, Windows Fatal Exception Errors, Word 2002 & more.
- Mike BURGESS Troubleshooting Guide to Windows XP
- Jim BYRD Defending Your Machine Jim’s blog on keeping your computer safe!
- Bindar DUNDAT Practically Nerded Windows versions 98 through XP,
Internet Explorer, Windows Update issues, IE/OE, more.
- Linda EPSTEIN Tablet2PC.com Another of the growing number of TabletPC
sites recently emerging
- James M. FISHER WindowsTalk.org Resources for resolving Windows and PC-related problems.
- Sandi HARDMEIER
Sandi’s Site: IE/OE Frequently Asked Questions This is probably the best site around for how NOT
to screw up Internet Explorer and Outlook Express! — and how to fix them if you do!)
- Richard G. HARPER Richard G. Harper’s Page Windows support...
and more!... from one of the smartest hands-on Windows techs I know. Early content includes a link to info on
Windows XP Service Pack 2
(SP2) and a packed essay on malware, Think you’ve got an
infection?.
- Chris HASSLER Tablet Creations A collection of tips, neat stuff, FAQ & other
Tablet PC resources.
- Jon HILDRUM Jon Hildrum’s Page Tips on Win95, Win98, Win NT,
Win 2000 and more
- Bill JAMES BillsWay.com Windows 9x VBScript Tools
- Jupiter JONES Dan-De-Mar with Jupiter Jones Windows Update,
security, Windows reinstall/repair, and other valuable Win XP info.
- Umachandar JAYACHANDRAN
SQL Technical Resources SQL scripts, NT command scripts, Visual FoxPro and much more
- Bert KINNEY How to Use System Restore
The most extensive site on Windows System Restore available.
- Doug KNOX Doug’s Windows Tweaks & Tips
- Tom KOCH Tomsterdam: Selected Articles for Outlook
Express & Internet Explorer On IE & OE, Tom’s da man!
- Patty MacDUFFIE Computer Haven Subtitled, “Your friendly place to learn.” In particular, see the
Computer Haven Forums.
- Ron MARTELL On-Line Help Computer Service
- Harry OHRN New Life For Windows
- Noel PATON Windows Help
Emphasizing Windows ME support, including PCHealth and System Restore, Help & Support problems, and more.
- Jim PICKERING Outlook Express Tips
Covers OE, Hotmail & Address Book.
- Tom PORTERFIELD
Tom Porterfield’s Win95/98 Support Page
- Chris QUIRKE A Windows 9X Site
(not your usual “general Windows support site” — I recommend you check it out for a number
of wonderful, unpretentious articles to address the insanity of owning & using a computer).
See also Chris Quirke’s Blog
- Rick ROGERS Nutcase’s Home Practical Windows 98 & XP support honed
from years of trenches-honed experience.
- Mark SALLOWAY
Windows XP Resource Center Tips & solutions on some of the most common Win XP problems.
- Larry SAMUELS
Unofficial FAQ for Windows Server 2003
- Frank SAUNDERS Outlook Express & Internet Explorer
- Michael SANTOVEC
Using Telnet with a POP3 Mail Server
- Len SEGAL Segal Computer Consulting
- Glyn SIMPSON
Microsoft Money Pages
- Michael SOLOMON The CyberSpace
Not a newsletter, but a column in the e-magazine the Skateboard.
Numerous past columns are also available, loaded with good information and good counsel.
- Ramesh SRINIVASAN
Windows XP Utilities, Fixes & Tweaks Just what the title says! A couple dozen Win XP articles and valuable downloads,
plus a section on Internet Explorer tips.
- Michael STEVENS
MichaelStevens.com Loaded with helpful links plus special pages on BIOS tips, hardware manufacturers, Win XP repair installation,
shareware sites & more
- Mark STOTZER Windows, DOS & Mac Help
Tips & links for maintaining or troubleshooting your computer — including the Mac.
- Terri STRATTON The TabletPC
The hottest site on one of the hottest innovations to come along in years!
- Harry WALDRON Harry Waldron’s Blog By a leading Windows Security MVP. Keep up to date on
important security news as it breaks.
- Steve WINOGRAD Steve Winograd’s
Networking FAQ By one of the top networking experts among the MVPs
- Mikhail ZHILIN Windows Tips in Russian
GENERAL WINDOWS SUPPORT
- A Windows 9X Site by Chris Quirke
(not your usual “general Windows support site” — I recommend you check it out for a number
of wonderful, unpretentious articles to address the insanity of owning & using a computer)
- Annoyances.org
Previously Win95 Annoyances & Win98 Annoyances
- Axcel’s Max Speed by Axcel216
- AV Mechanic Free, friendly computer support forum, claiming “we can fix problems with Windows,
hardware, spyware, and much more”. Additionally, the site includes several well-written small articles on maintaining Windows, purchasing hardware, and
increasing security.
- Bob Cerelli’s Windows Page by Bob Cerelli (tips & tricks
for Win95, 98, 2000 & XP)
- Compufinity.com by James Scott
- D-A-L.com Free online hardware & software help community
- Dan-De-Mar with Jupiter Jones by MS-MVP Jupiter Jones. Windows Update,
security, Windows reinstall/repair, and other valuable Win XP info.
- Doug’s Windows Tweaks & Tips by MS-MVP Doug Knox
- Fermu’s Website A Spanish language Windows support site
- Henri Leboeuf’s Home Page by Henri Leboeuf
- Jon Hildrum’s Page by MS-MVP Jon Hildrum
(tips on Win95, Win98, Win NT, Win 2000 and more)
- WindowsTalk.org by MS-MVP James M. Fisher (Resources for resolving Windows and PC-related problems.)
- JSI, Inc. by MS-MVP Jerold Schulman. Hardware & software tips on Windows NT,
2000 & XP, including dozens of Windows NT registry hacks
- LearnTCPIP.com (Multimedia tutorials for learning networking.)
- Links to Technical Articles by Kayode Okeyode
(A wonderful collection of links and information resources for Win ME, Win XP, IE, OE, and Office.)
- MalekTips Tips for tweaking all Windows versions, including
security, customization, Internet Explorer, Remote Desktop Connection, and multimedia. By Andrew Malek.
- Mark Salloway’s Windows XP Resource Center Tips & solutions on
some of the most common Win XP problems by MS-MVP Mark Salloway.
- MrScary’s Troubleshooting & Configuring Win98
by past MS-MVP Attila Szabo (a.k.a. MrScary). In particular, see his MrScary’s Windows Update Resource Page page.
- MsWebbie Does Windows Win 95/98 Tips. One of the best place for
beginners to go for all sorts of helpful hints.
- New Life For Windows by MS-MVP Harry Ohrn
- Nutcase’s Home Some of the best online tips from MS-MVP Rick (“Nutcase”) Rogers.
- Richard G. Harper’s Page Windows support...
and more!... from one of the smartest hands-on Windows techs I know. Early content includes a link to info on
Windows XP Service Pack 2
(SP2) and a packed essay on malware, Think you’ve got an
infection?.
- Ron’s Place by MS-MVP Ron Badour
- SG’s Web Site by MS-MVP George Aker, Win98 & Win ME FAQs.
- Tom Porterfield’s Win95/98 Support Page
by MS-MVP Tom Porterfield
- Troubleshooting Guide to Windows XP by MS-MVP
- Windows, DOS & Mac Help by MS-MVP Mark Stotzer
(Tips & links for maintaining or troubleshooting your computer — including the Mac.)
- Windows Guide Network Technical resources & support to tweak, manage
& secure Windows. Specialty pages on the Registry, security, scripting, drivers, & software
.
- Windows Help by MS-MVP Noel Paton. Emphasizing Windows ME support, including
PCHealth and System Restore, Help & Support problems, and more.
.
- Windows Tips in Russian by MS-MVP Mikhail Zhilin
- Windows XP Mania by Dave Partridge (An attractive and informative site on Win XP.
Originally by Paul Chandler, now under new management at a new location.)
- Windows XP Pro Tips Tricks Secrets Super Site
- Windows XP Utilities, Fixes & Tweaks by MS-MVP Ramesh Srinivasan.
Just what the title says! A couple dozen Win XP articles and valuable downloads, plus a section on Internet Explorer tips.
- World of Windows Networking
J. Helmig. Possibly the first place to start for information on networking in Win 9x, 2000, and XP.
HARDWARE, DRIVERS, SERVICE, BIOS
Hardware Drivers
- HelpDrivers.com Looking for hardware drivers? Start here.
- Drivers Collection Another useful hardware driver source.
- DriverFiles.net And still another!
- DriverGuide.com I’ve never used this myself, but it comes very highly recommended, especially the “Search Drivers Found By Members” section. It’s a bummer you have to join, and at least one user reported that the registration corresponded with an unprecedented Spam Storm (please let me know your experience with this!) — so shine it on or use a disposable Hotmail account.
- SG’s Web Site by MS-MVP George Aker.
Excellent collection of driver links.
- VMM32.VXD by Roy Lehrer.
A valuable article about the most important driver file on your Win 9x system.
- WinDrivers.com and Drivers
HeadQuarters are no longer free — I now recommend them only as a last resort.
BIOS Resources
Beep Codes
CPU Temperatures
Misc. Hardware Sites
INTERNET EXPLORER (IE, OE, Outlook)
MICROSOFT OFFICE, WORKS & PROJECT
- Access Web
An MS Access FAQ with loads of specialty articles, maintained by MS-MVP Dev Ashish, with contributions by leading Access MVPs and others
- Excel by MS-MVP David McRitchie
- Doug’s Pathetic Microsoft Access Page
by MS-MVP Doug Steele
- Microsoft Project
by MS-MVP Jack Dalghren (Links to info on how to get the most out of Project, including Project 2002)
- Microsoft Publisher Lounge
by MS-MVP Brian Kvalheim (FAQs, KB article listings, downloads & links, tips & tricks — all on Publisher)
- Microsoft Word MVP FAQ Site
Helpful, educational articles on MS Word by the MVPs that support it.
- Office Tips
by MS-MVP Shyam Pillai (general tips but, especially, application of VBA to extend or add functionality)
- Serenity Macros
by past MS-MVP David Candy. Dozens of tips, tweaks, and solutions for Windows and Word
- SiteBuilder
by MS-MVP David Berry (FrontPage tutorials & helpful stuff)
- The Spreadsheet Page by MS-MVP John Walkenbach (Excel, 1-2-3, & more)
- Unlocking Information
in Microsoft Office 2003 Using XML by Chris Kunicki, Charles Maxson, Frank C. Rice
- Wordsite.com
by MS-MVP Bill Coan (hints for Word productivity optimization)
- Works4Us
by MS-MVP Kevin James (How to work Microsoft Works)
TABLET PCs
- Windows XP Tablet PC Edition Home Page Microsoft’s introduction to the Tablet
PC.
- The TabletPC by MS-MVP Terri Stratton. One of the first Tablet PC sites, and still the
best! A hot site on one of the hottest innovations to come along in years.
- Tablet Creations by MS-MVP Chris Hassler. A collection of tips, neat stuff, FAQ &
other Tablet PC resources.
- Tablet2PC.com by MS-MVP Linda Epstein. Another of the growing number of
excellent Tablet PC sites, loaded with great information.
- AumHa Tablet PC Forum Post any of your questions about Tablet
PCs to the free support forum here at the Windows Support Center.
VISUAL BASIC TUTORIALS & RESOURCES
- Brad’s VB-32 Programs & Samples
by MS-MVP Brad Martinez (Freeware programs & code samples for intermediate & advanced VB programmers)
- KBaseOnline by Kevin Saitta of NVision Consulting, Inc.
(Articles, tutorials & tips on a wide range of topics interesting to IT professionals — VB, Javascript, SQL & other databases,
programming, Web administration & more)
- Office Tips by MS-MVP Shyam Pillai
(application of VBA to extend or add Office functionality; includes tutorials)
- Shrinkwrap Visual Basic by MS-MVP Ray Mercer
- vbVision
by MS-MVP Bryan Stafford (code samples, tips, tricks and other neat stuff for the VB developer)
- BillsWay.com Windows 9x VBScript Tools, by MS-MVP Bill James
E-NEWSLETTERS & E-COLUMNS
I read these e-mail based newsletters regularly, and recommend them! (Well, I write one of them, but since I also read it, I think that counts, right?)
- The E-List News by James A. Eshelman. Keep up-to-date with the latest
new and updated information on my Windows support web site, and more.
- Harrow Technology Report by Jeff Harrow.
This may be the single most fascinating newsletter there is on technology and its impact on our future, both pragmatically
and philosophically. This is not a news-blurb newsletter — Though it is newsy, it is primarily a thinking person’s
paradise and playground.
Langa List by Fred Langa, columnist
and former editor of Byte and Windows Magazines. Fred prides himself on his email-based newsletter being
“free and spam-proof.” Learn to get lots more from your hardware, software, and online time!
- Lockergnome by Chris Pirillo,
a nicely done online or subscription Windows newsletter. Quirkier by far than the others, Lockergnome has daily
news, tips, freeware reviews, and more. Not a bad way to enjoy your first cup of coffee every morning.
NOTE: There are several ’Gnome editions. I personally subscribe to three of them.
- Mike’s List by Mike Elgan,
former editor of Windows Magazine. I used to love Mike’s editorials and uncannily sane industry views every issue.
Then he retired and became a crazed techno-maniac and gadget guru, writing one of the wackiest and
least pretentious e-letters going, subtitled “The Silly Con Valley Report.” Not for the excessively surd! Mike writes
and speaks about technology and culture, smart phones and smart people, random gadgets, bad ideas, painful implants, and
almost anything else. Read the current issue here.
Scot’s Newsletter by Scot Finnie,
another Windows Magazine alum and one of the most insightful commentators today for those really using Windows.
This newsletter more or less combines his previous “Windows Insider” and “Broadband Report” newsletters.
Possibly the most topical, practical newsletter going.
- The CyberSpace by MS-MVP
Michael Solomon. Not a newsletter, but a column in the e-magazine the Skateboard. Numerous past columns are also available, loaded with good information and good counsel.
MISCELLANEOUS
- Bootdisk.com This is one of the easiest ways to get a quality boot disk for Windows, DOS, and more.
The files you download are executables that write the boot disk for you — don’t copy them straight to the floppy. Instead, download the program to
your desktop and then run it.
- CNET Download.com
This used to be the very popular WinFiles.com. A great freeware/shareware site.
- DLL-Downloads.com
Download any DLL file for any Windows version, and many DRV (driver) and OCX (OLE Custom Constrol) files.
Caveat: It has a few pop-up ads and other annoyances.
- eBook Catalogue Download eBooks for Microsoft Reader. Dozens of categories of books, and plenty of free stuff!
- FILExt.COM by Tom Simondi. What does a particular .XXX file extension mean?
What program should launch it? Check here!
- Janee’s PhotoShop Tutorials
by Janee Aronoff. A great collection of PhotoShop tutorials, online classes, an active support forum, and other resource from the Graphics Goddess.
- Practically Networked
A diverse grab-bag of network-related articles and information.
- MS-DOS 5.00-7.10 Undocumented,
Secret & Hidden Features by Axcel216. Possibly the best thing on AOL!
- OldVersion.com Looking for that old version of your favorite downloads? There’s
a good chance you’ll find it here. (I’m not endorsing all the software here — some of which always came with its own
adware or other problems! — but happily endorse the OldVersion.com service.)
- Some Notes on Microsoft Windows, PCs, and Macs
by Richard Milward. A medley of miscellaneous topics worth exploring but hard to categorize, including
applications, email, networking, peripherals, web pages, & the Macintosh — and all sorts of little tweaks on each.
- Ted’s Tech Site
by Ted J. Mieske. I put it under “Miscellaneous” because it covers too many topics to go anywhere else!
Windows, Novell, DOS, general technical support, a great section on “Handy Tools,” antivirus issues, and more.
- Virus Hoax: Microsoft Debugger Registrar for Java (Jdbgmgr.exe)
Is Not a Virus (KB 322993) Explains the Dreaded Teddy Bear virus hoax — plus how to recover the deleted file!
- What Is? Computer definitions
- Windows Media Player Mini-FAQ
Author Zach knows more about Media Player than most people on the planet. (Why? Well, if I told you, then somebody would have to kill
somebody.) Probably the definitive WME page.
HUMOR